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E.O.F.T. BASECAMP

Frequently Asked Questions

What is E.O.F.T. BASECAMP and how can I watch it?
E.O.F.T. BASECAMP is a selection of milestones and highlights of the European Outdoor Film Tour. You will be able to watch some of the best outdoor and adventure films worldwide online in four episodes.
Each episode is 70– 90 minutes long and contains several films. E.O.F.T. BASECAMP EPISODE ONE went live on November 11, 2020. EPISODE TWO will be released on December 9, 2020, EPISODES THREE and FOUR will follow in January and February 2021. The films will be available until June 30, 2021.

How much time do I have to watch E.O.F.T. BASECAMP?
Each E.O.F.T. BASECAMP has a rental period of 7 days. The rental period will only start when you have first played the video. This also applies to the Season Pass: If you chose the Season Pass, each new episode will be available for watching on the day of release. However, the 7-day rental period will only begin with the first play of the video.

What is the Season Pass?
The E.O.F.T. BASECAMP Season Pass is the complete package: When buying the Season Pass you will gain access to all four episodes of E.O.F.T. BASECAMP. Should you buy the Season Pass before all episodes have been published, you will be automatically able to watch them as soon as they have been released.

What are the system requirements for streaming E.O.F.T. BASECAMP?
The E.O.F.T. BASECAMP is shown via our online streaming platform OUTDOOR CINEMA: The video player will work with the following devices, systems and browsers:
Device Operational system Browser
PCs Windows 7 or later version Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer*, Opera
Mac OSX 10.12 or later version Google Chrome, Mozilla Firefox, Safari, Opera
Android Tablet and Android Smartphone Android 6.0 or later version Google Chrome
Ipad and IPhone iOS 11.2 or later version Safari

*The Internet Explorer will not be supported under Windows 7 anymore.
Please use the latest version of your chosen browser.
Due to digital rights restrictions, playback via Linux systems is not possible.

How can I watch E.O.F.T. BASECAMP on my TV??
There are several possibilities to watch E.O.F.T. BASECAMP on your TV:
  • Google Chromecast: You can chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.
  • AirPlay: You can play content from Apple devices on your AppleTV or other compatible TVs via AirPlay. The video player will work on AppleTV devices of Generation 3 or later.
  • HDMI: The video will also play on your TV when connected via a HDMI cable to your PC or Mac. Please note that both devices need to support HDCP (High-bandwidth Digital Content Protection).

The video does not play. What can I do?
Please check if you meet the system requirements. All system requirements are listed here.
Should you meet all requirements but the video does not play anyway, please contact us here. You can help us reply quickly and efficiently by explaining exactly which error you are experiencing. You are also welcome to send us a screenshot/a photo of the error.

My payment did not go through. What can I do?
Should you have received an error message during a payment intent or have not received access to the film after your payment, please contact us here. You can help us reply quickly and efficiently by explaining exactly which error you experienced.
 
I have bought the E.O.F.T. 2021 Christmas Special. How can I watch E.O.F.T. BASECAMP now?
After your purchase of the E.O.F.T. Christmas Special, you received an email from info@outdoor-ticket.net with the subject “Your outdoor-ticket.net voucher” which contains your voucher code. The voucher code can be redeemed here. In order to do so, choose the Season Pass, create an OUTDOOR CINEMA account or sign in to an existing one. During the payment process, choose the option “I have a voucher code”. In the text field, enter your code, click „Redeem“ and then “Confirm”.

I have a voucher code. How can I redeem it?
Choose the product you would like to buy here. Create an OUTDOOR CINEMA account or sign in to an existing one. During the payment process, choose the option “I have a voucher code”. In the text field, enter your code, click „Redeem“ and then “Confirm”.
 
Are there other films like E.O.F.T. BASECAMP that can be watched online?
On our online streaming platform OUTDOOR CINEMA we show other outdoor, adventure, and nature films. As soon as you have rented at least one E.O.F.T. BASECAMP Episode, you have an OUTDOOR CINEMA account which can also be used directly on outdoor-cinema.net to rent and watch further films.

I forgot my password. What can I do?
Click „Log in“ here and then click on „Forgot your password?”.

I would like to delete my OUTDOOR CINEMA account. How?
If you would like to delete your OUTDOOR CINEMA account, please send us an email at info@outdoor-cinema.net (German or English). Please consider that you will lose access to all media you rented or purchased on OUTDOOR CINEMA after deletion.
 
My question has not been answered. Who can I contact?
Please contact us here. We will get back to you as quickly as possible.

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